U.S. Bank
Snapshot:
U.S. Bancorp is the sixth largest financial services holding company in the United States, and the parent company of U.S. Bank (formerly Firstar Bank).
Assets:
$213 Billion (2005)
Branches:
Approx. 2,434 (2005)
Client History:
2 Years
Mission:
LAN systems administration in an IBM mainframe, Windows, Novell environment
Environment:
IBM Mainframe, Compaq and IBM Servers, IBM OS, Windows, Novell, SAA/SNA, 10BaseT, TCP/IP, DHCP, NetCensus, Backup Exec, Ghost, Microsoft Outlook, Lotus Notes, cc:Mail, Microsoft and Lotus Office Software, Banking and Teller Applications
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Guaranteeing "Five Star Service"
Dedicated to Providing Value and Superior Service
UPP Business Systems has been helping U.S. Bank (as Firstar Bank) maintain their commitment to delivering first-class financial products and services and guaranteed customer service, with Systems Infrastructure support services. With more than 2,000 branch offices and over 4,000 ATMs coast to coast, U.S. Bank is one of the largest financial services companies in the country, and the only one with a "Five Star Service Guarantee." Other banks talk about great service, only U.S. Bank guarantees it.
Working with a team, UPP Business Systems has been called upon to provide U.S. Bank (as Firstar Bank) with LAN systems administration services in a mixed IBM mainframe, Windows and Novell environment. This has included diagnosis, troubleshooting, resolution of problems with hardware, software, connectivity; user and e-mail administration; Help Desk database documentation and tracking; etc. for bank branches in Illinois, Iowa and Wisconsin.
Responsible for supporting dozens of bank branches networked using Star WAN topology, including some 2,000 nodes. Installed SAA/SNA gateways for network and branches, IBM mainframe host communications; used Ghost imaging. Upgraded and maintained network servers as well as gateways and print servers, including primarily IBM and Compaq servers running one of several IBM operating systems, Windows or Novell. Responsible for data synchronization, migration, mirroring, upgrade testing, diagnosis and resolution of problems. Setup, migrated network user accounts. Responsible for user administration. Updated server, gateway and Help Desk documentation (Lotus Notes).
On the client end, installed, configured, maintained PC hardware and software, including TCP/IP (DHCP) for office workstations and teller terminals. Setup and maintained e-mail accounts and post offices in the mixed Windows/Novell environment with Microsoft Outlook as well as Lotus Notes and cc:Mail. Installed, configured, maintained and supported various banking and teller applications as well as standard office software. Provided Internet and e-mail training. Provided support for backup & recovery using Backup Exec. With the team, also responsible for on-call, 24x7 pager support on a rotating basis.
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